This Privacy Policy explains how casuno collects, uses, stores, and protects the personal information of players in the Philippines. By registering an account or using any part of the platform, you agree to the practices described in this document. We are committed to handling your data responsibly and in accordance with applicable Philippine data protection laws.
We collect only the information needed to operate your account, process payments, and keep the platform secure — including your name, contact details, and transaction history.
Your data is used to manage your account, verify your identity, process deposits and withdrawals, and improve the overall platform experience for players across the Philippines.
You have the right to access, correct, or request deletion of your personal data at any time. Contact our support team to exercise any of these rights.
When you register and use casuno, we collect personal information that is necessary to provide our services to players in the Philippines. This includes your full name, date of birth, email address, mobile number, and payment account details used for deposits and withdrawals. We also collect technical data such as your device type, IP address, browser type, and session activity logs collected automatically when you access the platform. We may also collect information you provide when contacting our support team, such as the content of your messages and any documents submitted for identity verification. All information collected is limited to what is reasonably necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for account verification and regulatory compliance.
The personal information we collect is used primarily to create and manage your casuno account, process your deposits and withdrawals, and verify your identity in accordance with Philippine regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Transaction data is retained to maintain accurate financial records, resolve disputes, and comply with any reporting obligations required by applicable law. Technical data such as IP addresses and session logs are used to detect and prevent fraudulent activity, protect account security, and improve the stability and performance of the platform. We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human review. If you have opted in to receive promotional communications, we may use your email or mobile number to send you relevant platform updates, which you may opt out of at any time by contacting support.
casuno does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers, all of whom are bound by strict confidentiality obligations. In cases where we are required by law, court order, or regulatory authority to disclose personal information, we will comply with such requirements and, where permitted, notify you of the disclosure. We may also share aggregated, anonymised data that cannot be used to identify any individual player for the purposes of analytics and platform improvement. Any third-party providers we engage are required to handle your data in a manner consistent with this Privacy Policy and applicable Philippine data protection standards. We do not transfer your personal data outside the Philippines unless adequate data protection safeguards are in place and such transfer is necessary for the provision of our services.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required by applicable law or legitimate business purposes. Financial transaction records are kept for a minimum period in accordance with Philippine regulatory requirements, even after an account has been closed. If you request deletion of your account and personal data, we will action your request promptly, subject to any legal obligations that require us to retain certain records. Data that is no longer needed for any lawful purpose is securely deleted or anonymised so that it can no longer be linked to you. We periodically review the data we hold to ensure that we are not retaining information beyond what is necessary, and we encourage you to contact us if you have any concerns about how long your data is being kept.
We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the casuno platform is encrypted using secure protocols to prevent interception during transit. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff handling personal data are trained on data protection obligations. We conduct regular security assessments and apply updates to our systems to address emerging threats and vulnerabilities. While we take all reasonable steps to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your account and to notify us immediately if you suspect any unauthorised access. In the event of a data breach that is likely to affect your rights, we will notify you and the relevant authorities in accordance with applicable Philippine law.
As a player based in the Philippines, you have the right to request access to the personal information we hold about you, and we will provide a copy of that information within a reasonable timeframe upon verified request. You may also request correction of any inaccurate or incomplete personal data, and we will update our records accordingly without undue delay. If you wish to have your personal data deleted, you may submit a request to our support team, and we will process it subject to any legal retention obligations that apply. You have the right to object to certain types of processing, including the use of your data for direct marketing, and we will honour such objections promptly. If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please reach out to our support team through the contact details available on the FAQ page.
casuno uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how players interact with the platform so that we can make improvements. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use the service. We may also use analytics cookies to understand aggregate usage patterns, which help us identify areas of the platform that need improvement. You can manage your cookie preferences through your browser settings, although disabling certain cookies may limit the functionality available to you. We do not use third-party advertising cookies or share cookie data with external advertising networks. By continuing to use the casuno platform, you consent to our use of cookies as described in this section.
We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players through the platform or by email. Your continued use of casuno after any such changes constitutes your acceptance of the updated policy. We recommend reviewing this page periodically so that you remain informed about how we handle your personal information. If you have any questions about this Privacy Policy or how your data is used, please visit the FAQ page for further guidance.
If you have read and understood this Privacy Policy and are comfortable with how we handle your data, you are welcome to create a free account and start exploring everything the platform has to offer players across the Philippines.